RETURN POLICY

RETURNS:

IF FOR ANY REASONS YOU ARE NOT COMPLETELY SATISFIED WITH YOUR PURCHASE, WE WILL GLADLY EXCHANGE OR REFUND YOUR MERCHANDISE WITHIN 14 DAYS OF RECEIPT. IF MORE THAN 30 DAYS HAVE PASSED SINCE YOUR PURCHASE, UNFORTUNATELY, WE CANNOT OFFER A REFUND OR EXCHANGE.
TO BE ELIGIBLE FOR A RETURN, YOUR ITEM MUST BE IN THE SAME CONDITION THAT YOU RECEIVED IT, UNWORN OR UNUSED, WITH TAGS. YOU'LL ALSO NEED THE RECEIPT OR PROOF OF PURCHASE. THE SHIPPING COSTS ASSOCIATED WITH RETURNING YOUR ITEM ARE YOUR RESPONSIBILITY AND ARE NON-REFUNDABLE. THE RETURN MUST BE POSTED IN THE PACKAGE IN WHICH IT WAS RECEIVED, OR ELSE AN EQUALLY SECURE OUTER BOX. WE RECOMMEND USING A TRACKABLE SHIPPING SERVICE. WE DO NOT GUARANTEE THAT WE WILL RECEIVE YOUR RETURNED ITEM. 

ALL RETURNS MUST BE SENT TO: 
HECTIC WORLD GMBH

ROUTE DU LOCLAT 11

2013 COLOMBIER

SWITZERLAND

PLEASE NOTE THAT THE RETURN OF CERTAIN TYPES OF GOODS IS NOT ALLOWED. FOR SANITARY REASONS, EARRINGS (WITH A STUD COMPONENT) CANNOT BE RETURNED. PERISHABLE ITEMS SUCH AS NEWSPAPERS, OR MAGAZINES CANNOT BE RETURNED. SIMILARLY, WE DO NOT ACCEPT INTIMATE OR SANITARY PRODUCTS, HAZARDOUS MATERIALS OR SUBSTANCES, LIQUIDS, OR FLAMMABLE GASES.
 

REFUNDS (IF APPLICABLE):

WE WILL NOTIFY YOU ONCE WE’VE RECEIVED AND INSPECTED YOUR RETURN TO LET YOU KNOW IF THE REFUND WAS APPROVED OR NOT. IF APPROVED, YOU’LL BE AUTOMATICALLY REFUNDED ON YOUR ORIGINAL PAYMENT METHOD WITHIN 10 BUSINESS DAYS. PLEASE REMEMBER IT CAN TAKE SOME TIME FOR YOUR BANK OR CREDIT CARD COMPANY TO PROCESS AND POST THE REFUND TOO.
PLEASE NOTE THAT WE DO NOT REFUND SHIPPING COSTS OR ANY DUTIES OR TAXES INCURRED.
 

DELAYED OR MISSING REFUNDS (IF APPLICABLE):

IF MORE THAN 15 BUSINESS DAYS HAVE PASSED SINCE WE’VE APPROVED YOUR RETURN, FIRST CHECK YOUR BANK ACCOUNT. THEN CONTACT YOUR CREDIT CARD COMPANY, AS IT MAY TAKE SOME TIME FOR YOUR REFUND TO BE OFFICIALLY POSTED. NEXT, CONTACT YOUR BANK. THERE IS OFTEN A PROCESSING TIME BEFORE A REFUND IS POSTED.
IF YOU HAVE DONE ALL OF THIS AND YOU STILL HAVE NOT RECEIVED YOUR REFUND, PLEASE CONTACT US AT THE FOLLOWING ADDRESS: RETURNS@HECTICWORLD.COM.
 

SALE OR PROMOTIONAL ITEMS (IF APPLICABLE):

ONLY REGULAR-PRICED ITEMS ARE ELIGIBLE FOR REFUNDS. UNFORTUNATELY, SALE ITEMS, PROMOTIONAL ITEMS OR GIFT CARDS ARE NOT ELIGIBLE.

 
EXCHANGES (IF APPLICABLE):

EXCHANGES REQUESTED VIA RETURNS@HECTICWORLD.COM ARE ONLY PROCESSED UPON RECEIPT OF RETURNED MERCHANDISE AND ARE BASED ON STOCK AVAILABILITY AT THAT TIME. WE ARE NOT ABLE TO RESERVE OR GUARANTEE STOCK IN ADVANCE. EXCHANGES ARE SHIPPED TO YOU FREE OF CHARGE.
AS ABOVE, YOUR ITEM MUST BE IN THE SAME CONDITION THAT YOU RECEIVED IT, UNWORN OR UNUSED, WITH TAGS, AND IN ITS ORIGINAL PACKAGING. YOU’LL ALSO NEED THE RECEIPT OR PROOF OF PURCHASE.
DEPENDING ON WHERE YOU LIVE, THE TIME IT MAY TAKE FOR YOUR EXCHANGED PRODUCT TO REACH YOU MAY VARY.